You can start a voice call with another player in two places.
How to start a call
- From a DM: open your conversation with them and tap the phone button in the header at the top.
- From their profile: open their profile and tap the phone button next to the message button.
Your screen then shows Calling... while their phone rings. Once they answer, it switches to Connecting... and then a timer. If they do not answer within 45 seconds, the call ends and is marked as missed in your chat. What the other person sees is covered in answering, declining, and minimizing a call.
Who you can call
Calls are one-on-one voice calls. You cannot call a group, and you cannot start a call from Global Chat.
The phone button will not appear in a DM if either of you has blocked the other. It is also not shown on official Chillverse accounts or on Halo AI, which do not take calls.
If you are already on a call, the button is greyed out and shows Already on a call, so you cannot start a second call by accident.
Allowing your microphone
The first time you call, your browser asks for permission to use your microphone. Tap Allow.
{{callout:gold:AlertTriangle}} If you see Microphone access is blocked for this site, the permission was denied earlier. Tap the lock or info icon next to the address bar, open Permissions, set Microphone to Allow, then reload the page and try again.
You may also see one of these messages:
- No microphone was found on this device: check that a microphone is connected and enabled.
- Your microphone is already in use by another app: close the other app and try again.
- Could not start the call: the call could not be created, so try again in a moment.
{{callout:blue:Info}} Receiving a call needs the same microphone permission, so it is worth allowing it before someone calls you.